Terms of Service

These Terms of Service (“Terms”) govern your use of the Nest & Quill website and story service (the “Service”). Nest & Quill is operated by Digital Official & Huerta Group (“we”, “us”, “our”).

By using the Service, creating a story, creating an account, or buying a plan, you agree to these Terms. If you do not agree, please do not use the Service. Our Privacy Policy explains how we handle information and should be read together with these Terms.

Nest & Quill is a service for adults, such as parents, guardians and other family members, who create personalized books for children. You must be an adult age 18 or older to create an account, submit a story, or buy a plan.

Children should not create accounts or use the Service on their own. Children can enjoy finished books with the adults who choose to share them.

Nest & Quill creates personalized, illustrated children’s books. An adult answers questions about a child and the story they want, and the Service uses artificial intelligence to write the story and create its illustrations. Finished books can be read online through a story link and are sent by email; plans that include PDF downloads also let you download a PDF of the book.

The Service currently offers personalized children’s books only. Other products or features that may have appeared in earlier versions of these Terms or on earlier versions of our website (for example classroom, homeschool, learning-tool, writing, publishing, printing, teen-reader or adult-reader products) are not offered as part of the Service and are not covered by these Terms.

• You can create one Free book as a guest, without an account, by giving us an email address. A guest token stored in your browser lets you follow that story.
• If you later create an account, a guest book linked to your browser or to your confirmed email address may be added to your account. A guest book added this way counts toward your account’s Free allowance.
• Accounts use an email address and a password. You must give accurate information, keep your password secure, and you are responsible for activity on your account.
• We may suspend or close an account, remove content, or refuse service if these Terms are violated or if it is needed to protect the Service or other people.

To personalize a book you give us information about a child and, if you choose, about other people, such as siblings, friends or relatives. Before a story is submitted, you must confirm that:

• you are an adult;
• you are the child’s parent or legal guardian, or you have permission from the child’s parent or legal guardian to provide this information; and
• you have permission to provide information about any other people included in the story.

This confirmation is your own statement. We record that it was given, but we do not verify anyone’s identity, age or family relationship. Please share only what the story needs, and do not include sensitive details such as home addresses, school names, health information or account numbers.

The current plans are:

• Free: personalized 8-page books at no charge, with no payment card required. A guest can create 1 Free book. Each account has a total Free allowance of 2 books, and a guest book that is later added to the account counts toward those 2.
• Single Story: one book of up to 16 pages for a one-time price of $7.99.
• Story Pack: $9.99 per month for up to 3 books in each monthly subscription period, each book up to 24 pages.
• Story Pro: $24.99 per month for up to 6 books in each monthly subscription period, each book up to 32 pages.

Other plan features, such as illustration styles, dedications and PDF downloads, are described on the Pricing page. Prices are in U.S. dollars. There is no annual billing. We do not offer printed books or priority processing.

• Paid plans can be bought only when online checkout is available. Payments are handled on a checkout page hosted by our payment processor, Stripe. We do not receive or store your full card number.
• Buying a plan requires an account. An account can have one active subscription at a time.
• Single Story is a one-time payment. Story Pack and Story Pro are monthly subscriptions billed in advance.
• Books are added to your account only after our payment processor confirms the payment.
• We may offer promotion codes. Any conditions are shown when the code is offered.
• We may change prices. A change does not affect a period or book you have already paid for, and we will give reasonable notice before a new price applies to a subscription renewal.
• Refunds and other remedies are described under “Generation Problems and Refunds” below.

Online checkout may not be available yet. Until it is, no one is charged through the Service, and these payment and subscription terms apply from the time paid plans are offered.

• Story Pack and Story Pro renew automatically every month, and your payment method is charged at the start of each subscription period until you cancel.
• Each subscription period includes the number of books for your plan. Unused books do not roll over to the next period.
• You can cancel at any time with “Manage billing” on your account page, or by contacting us. Cancellation stops future renewals. The period you have already paid for stays available until it ends, including any books left in it.
• Canceling does not automatically refund the current period.
• If a renewal payment fails, a period you have already paid for stays available until it ends, but a new period and its books start only after that period’s payment succeeds. Our payment processor may retry a failed payment, and the subscription may end if payment cannot be collected.

Story creation is automated and can occasionally fail or produce a book that is not usable. When a story fails, the Service may offer you a retry.

If you have a problem with a paid book, contact us. Depending on the situation, we may regenerate or replace the book, resolve the problem another way, or issue a refund where appropriate. Refunds and replacements are not automatic, and a book used from a purchase or subscription period is not automatically restored when generation fails.

Free books that fail permanently may be handled differently by the system, and in some cases the Free book becomes available to use again.

Every book generated for you, whether on the Free plan or a paid plan, comes with the same license: a personal, non-exclusive, non-transferable license to read the book, download it where your plan includes PDF downloads, print it for yourself, and share it with family and friends, for personal, non-commercial purposes.

This license does not allow you to sell, resell, sublicense or commercially publish a book, its characters or its illustrations, or to use them on merchandise or in any commercial product, without our written permission.

Buying a plan or a book does not transfer ownership of the Nest & Quill website, software, AI systems and configurations, prompts, templates, designs, branding or other technology. We and our licensors keep all rights in them.

You keep whatever rights you have in the information you provide. You allow us to use it to create, deliver, store and support your books and to operate the Service as described in our Privacy Policy.

Because books are generated with AI, similar text or images may be produced for other customers, and illustrations are artistic interpretations, not likenesses of real people.

Each finished story has its own web address (a “story link”). Anyone who has the link can open and read the finished story without signing in and, where a PDF of the book has already been created, may also be able to download it. A story link is not password-protected.

• Share a story link only with people you want to see the story.
• People who receive a link can forward it, which gives access to anyone they send it to.
• Archiving a story does not turn off its link.
• If a link has been shared more widely than you intended, contact us.

You can archive stories in your account, which hides them from your library. Archiving is not deletion: an archived story, its text, illustrations and any PDF remain stored, its story link keeps working, and you can restore it.

Permanent deletion is a separate action. You can permanently delete a story yourself only when it belongs to your account, its generation failed, you have archived it, and the Service confirms that it is not being worked on and is safe to remove. A permanently deleted story cannot be restored. Finished stories, stories still in progress, guest stories and accounts cannot be deleted this way at this time; to ask us to delete one of those, your account or other information, contact us.

When you permanently delete an eligible story, the story and its generated content are removed from your account and our active records, and its illustrations and any PDF are removed from storage. Part of this clean-up may finish after your request has been accepted; if it cannot be completed right away, the Service retries it automatically. We do not promise a fixed completion time.

Permanently deleting a failed story does not restore a book used from a purchase or subscription period and is not a refund; problems with a paid book are handled as described under “Generation Problems and Refunds”. If the failed story was holding an unused Free book, that Free book may become available again under the Free plan rules. Records of purchases and subscription periods are kept, with the deleted story no longer attached to them. Deleting a story does not close your account. Our Privacy Policy explains what information may be kept.

Stories and illustrations are generated automatically with artificial intelligence provided by a third-party AI service, and they are not reviewed by a person before delivery. AI-generated content can contain mistakes, inconsistencies or unexpected results. Please review each book before sharing it with a child. We do not guarantee that generated content will be accurate, error-free or suitable for every child.

The chat assistant on our website is also powered by AI and can give incomplete or incorrect answers. The Pricing page and these Terms take priority over anything the assistant says.

You agree not to use the Service to:

• Create harmful, abusive, sexual, discriminatory or illegal content
• Enter inappropriate or unsafe material
• Provide information about a child or another person without the permission described above
• Access stories, accounts or data that are not yours or were not shared with you
• Reverse engineer, scrape or copy the Service
• Use bots or automation to abuse the Service or its limits
• Impersonate another person or entity
• Violate any applicable law

We may remove content or restrict access if these rules are violated.

We may change, suspend or discontinue parts of the Service at any time.

To the maximum extent permitted by law, Nest & Quill and its operator are not liable for indirect, incidental or consequential damages arising from use of the Service.

Total liability shall not exceed the amount you paid in the 12 months before the claim.

We may update these Terms. When we do, we will post the new version on this page with a new “Last updated” date. If you continue to use the Service after an update, the updated Terms apply.

For questions about these Terms, or if you have a concern about the Service or a charge, contact us first so we can try to resolve it: contact@nestandquill.com.